Increase the efficiency and productivity of your new business processing by taking advantage of the growing list of insurance carriers that now provide pending case downloads directly into SmartOffice!

To request "Pending Case Downloads" from the carriers listed below, please complete the Download Request Form and return to Ebix at , as well as the appropriate carrier you wish to receive downloads from. You will need to complete a separate form for each specified carrier. The Carrier Contact Information link found below contains the appropriate carrier contact information required for any pending case download request.

If you have any questions, please e-mail our Customer Support Center ,
or call 1-800-823-1560, option 3.

Current List of Data Providers


- Lincoln Benefit Life

- Lincoln Benefit Life of NY

American General

- American General Brokerage

American National


The AXA Group

Genworth Life

- Genworth Life & Annuity

- Genworth Life & Ann. (NYC)

- Genworth Capital Assurance

- Genworth Long Term Care


- Relistar

- Relistar of NY

- Security Life of Denver

Legal and general America

- Banner

Lincoln Financial Group

- First Penn Pacific

- Lincoln Life Annuities of NY

- Lincoln Life Insurance

- Jefferson Pilot

Manulife Financial

- John Hancock Life

Metropolitan Life

- First MetLife Investors

- MetLife Investors USA

- General American Life

- Metropolitan Life Insurance

- MetLife Life and Annuity
   Company of Connecticut

- Metropolitan Insurance & Annuity

- MetLife Insurance Company of

- New England Financial

- MetLife Investors

- Metropolitan Tower Life


North American Company for Life and Health

Pacific Life

- Pacific Life

- Pacific Life Annuities


Protective Life

- Protective Life Insurance

- West Coast Life

- Empire General


-Prudential CO of NJ

-Prudential Insurance Company

-Prudential Life Insurance

- Prudential Select Life

The Savings Bank Life Insurance Company of Massachusetts



- Transamerica Life Insurance

- Transamerica Financial
   Life Insurance Company

United of Omaha

- Companion Life Insurance

- Mutual of Omaha

- United of Omaha

- United World

Zurich Life