Web sites covered
This Privacy Statement covers the information practices of Web sites and mobile applications that link to this Privacy Statement, including: http://www.ebix.com and http://www.ebixcrm.com; (collectively referred to as “Ebix’s Web sites and mobile applications” or “the Company’s Web sites and mobile applications”).Ebix’s Web sites and mobile applications may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.
When expressing an interest in obtaining additional information about the Services or registering to use the Services, EBIX requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, EBIX may require you to provide the Company with financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Required Contact Information and Billing Information about Customers is referred to collectively as “Data About EBIX Customers.” As you navigate the Company’s Web sites and mobile applications, EBIX may also collect information through the use of commonly-used information-gathering tools, such as cookies (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites and mobile applications (such as the Web pages or screens viewed and the links clicked). All online purchase transactions are done on a secure server hosted off-site.
Use of information collected
The Company uses Data About EBIX Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services.
EBIX uses credit card information solely to collect payment from prospective Customers for Services.
Web Site Navigational Information
EBIX stores information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual Visitors that detail their viewing preferences. Consequently, collected information is tied to a Visitor’s personally identifiable information to provide offers and improve the content of the Web site and mobile applications for the Visitor. This profile is used to tailor a Visitor’s visit to our Web site and mobile applications, and to direct pertinent marketing promotions to them. We do not share this profile with other third parties.
EBIX requests information from the Visitor on order forms. A Visitor must provide contact information (such as name, email, and address).
A cookie is a piece of data stored on the Visitor’s computer or mobile device tied to information about the Visitor. Usage of a cookie is in no way linked to any personally identifiable information while on our site or using our mobile applications. We use both session ID cookies and persistent cookies. For the session ID cookie, once Visitors close the browser or mobile application, the cookie simply terminates. A persistent cookie is a small text file stored on the Visitor’s computer or device for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
The Web site and mobile application may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site or mobile application and to read the privacy statements of every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Refer a Friend, Surveys and Customer testimonials
Customers and Visitors may elect to use the Company’s referral program to inform friends about the Company’s Web sites or Services. When using the referral program, the Company requests the friend’s name and email address. EBIX will automatically send the friend an email inviting him or her to visit the Company’s Web sites.
From time to time our site requests information from Customers via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice of whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as ZIP code).
EBIX posts a list of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. EBIX obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.
EBIX sends all new Customers a welcoming email to verify password and username. Established Customers will occasionally receive information on products, services, and special deals. Out of respect for the privacy of our Customers, an ‘opt out’ or ‘remove from list’ feature is provided with all these communications. Customers may also contact EBIX via phone, fax or e-mail or postal mail to opt out. Contact information is provided at the bottom of this policy.
On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send users an email. Generally, Customers may not opt out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
EBIX communicates with Customers on a regular basis to provide requested services and, regarding issues relating to their accounts, we reply via email or phone, in accordance with the Customer’s wishes.
Though EBIX makes every effort to preserve Customer privacy, EBIX may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. Customers of our Services are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Our Web site and mobile applications takes every precaution to protect Visitor’s information. When Visitors submit or retrieve sensitive information via the Web site or mobile applications, their information is protected both online and offline. When our registration/order form for Services asks Customers to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect Customer information offline. All of our Customer’s information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job function (e.g., Billing, Customer Service) are granted access to personally identifiable information. EBIX employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, all EBIX employees are required to participate in annual security and privacy training.
EBIX’s Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). EBIX will not review, share, distribute, or reference any such Customer Data except as provided in the EBIX Master Subscription Agreement, or as may be required by law. In accordance with the EBIX Master Subscription Agreement, EBIX may access Customer Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law.
Changes to this Privacy Statement
EBIX reserves the right to change this Privacy Statement. EBIX will provide notification of the material changes to this Privacy Statement through the Company’s Web sites at least thirty (30) business days prior to the change taking effect.
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Disclaimers and Limitations of Liability
INFORMATION, SERVICES, PRODUCTS, AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Ebix CRM DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS, AND MATERIALS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, Ebix CRM DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATIONS MAY NOT APPLY.
Limitations of Liability
IN NO EVENT SHALL Ebix CRM BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF Ebix CRM HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THESE SITES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY.
If any provision of the foregoing is held to be illegal or unenforceable, then such section shall be eliminated or limited to the minimum extent necessary and the remainder (including any revised portion of the foregoing) shall remain and have full force and effect. Ebix CRM reserves the right, at any time, to modify, alter or update these policies, and you agree to be bound by such modifications, alterations, or updates.